Refund & Returns Policy

Please read our refund and return policy carefully before placing your order. This policy applies to all purchases made on our website.

Eligibility for Returns

• Items may be returned within 30 days after you receive the package.
• Products must be unused, unwashed, in original condition with all tags attached.
• Clear photos of the product must be provided for return inspection before sending back.
• Customized or personalized items are not eligible for return unless there is a manufacturing defect.

Non-Returnable Items

We cannot accept returns for the following cases:

• Items damaged by improper use, washing or alteration by customer.
• Missing tags, stains, scratches or obvious signs of wear.
• Items returned after the 30-day return window.

Return Process

1. Contact our support email with your order number and product photos to request return approval.
2. Wait for our confirmation and return shipping instructions.
3. Send the item back using the shipping method we provide.
4. Once we receive and inspect the returned goods, we will proceed with your refund.

Shipping Costs for Returns

• If the return is caused by our mistake (wrong item, defective product), we will cover the return shipping fee.
• If you return items due to personal reasons (size issue, change of mind), you are responsible for return shipping charges. Original shipping cost will not be refunded.

Refund Information

Approved refunds will be processed to your original payment method. Refunds usually take 5–15 business days to show in your account, depending on your payment provider.

We reserve the right to refuse refunds if returned items fail our quality inspection.

Damaged or Wrong Items

If you receive damaged, defective or incorrect items, please contact us within 7 days after delivery with photos or videos. We will arrange replacement or refund after verification.

Questions

For any questions about returns or refunds, please email us at Luoka90988@outlook.com.